How often have you tried to economize by fixing something yourself, only to be forced to call in an expert to fix not only what was broken, but your subsequent “repair” as well? Let’s face it; experts in nearly any field are in demand for a reason – and the reason is they know what they’re doing, and they do it much better and faster than non-experts can. I wouldn’t hire the guy who cuts [...]
What do you do when the weather report warns of an impending large-scale storm? You hit the hardware store for flashlights, batteries and candles, nail sheets of plywood over your windows, and make sure your storm cellar is ready for occupation. You buy gas for the generator if you have one, and you line up with your neighbors for milk and bread at the supermarket. In other words, you prepare. You may not be able [...]
Your long-time executive assistant just came into your office with some good news/bad news; for her, the good news is she’s retiring to a beach house in Cabo. For you, the bad news is that you’ve got to replace her – and she’s been a terrific employee. So – how do you write up the job description to find her replacement? “Wanted: Middle-aged lady named Dorothy. Must have black hair, a sense of humor, and [...]
So often during the consolidation that follows the precipitous drop of the Avalanche phase of the business storm cycle, companies throw a lot of money at technology and forget about the people and the processes. That’s a big mistake – and a missed opportunity. This is your chance to bring your people and your process together so you can use the technology you have, or replace it with what you need to get your margins [...]
It doesn’t matter if you’re in an accelerating or decelerating phase of the Business Storm Cycle; the transformation is a similar process. What you’ll find on the upper slope when you’re accelerating is that you don’t have the right applications; you have people in the wrong roles, or you don’t have enough people. On the deceleration slope, you’ll find you have redundancies. You probably have double or triple entries. You have too many people on [...]
“But Dave – I don’t want to lay Bob off. He’s been with me since the beginning!” Loyalty is a wonderful thing, but don’t be loyal to a fault. If you have staff members or a team that helped you get where you are, that doesn’t mean you can afford to overlook their inadequacies. Remember, as you revamp processes, you’ll also be creating new roles, and once the initial fear is over, most people love [...]
Why do so many businesses run into trouble during the start-up phase of the business storm cycle? Often, it’s because the start-up tries to run before it can walk. It needs to take the time to make the people-processes-IT triangle equilateral so that it can scale to the Business Storm Cycle as it turns around. It’s like competing in a three-legged race; if any one leg is out of kilter, it throws the whole balance [...]
When it comes to going through business cycles, there’s always some good news that goes along with every phase, even the ones that seem the bleakest when you’re in them. Consider the caterpillar: If someone was to tell it, “Hey, buddy, time to stop crawling around eating leaves! You have to climb inside this tiny little sack for the next few months,” that’s going to sound like pretty bad news to the caterpillar. The good [...]
In the business world—and in life in general—we have important things to do, and we have urgent things to do. What’s the different between the two? Well, something that is important will have a real and profound impact on the company; it’s important because it’s strategic. It will be critical to attaining your long-term business goals. Meanwhile, urgent means that if you’re going to get this thing done at all, you’re going to have to [...]
When you’re coming out of that dizzying hypergrowth business phase we call the Tornado, it’s time to get things back in order. That means salvaging as much as you can that you chucked out the window, and then getting it all organized once again. Professionalization of IT often has to be re-implemented after a heavy-growth phase. It needs policies and procedures to follow and standard operating procedures. While professionalizing your team, you want to focus [...]