Professionalizing IT
For smooth operating, your IT department has to be professionalized, with policies and procedures to follow and standard operating procedures. While professionalizing your team, you want to focus on desktops instead of individuals; in other words, it’s the role, not the person that will keep everything running efficiently. If the role is well-defined and well-documented, processes will continue to move smoothly, without gaps, hesitations, or blockages. You achieve this by implementing a PMO—a project management [...]